Can’t is our least favourite word. We believe that nothing is impossible – even under the most challenging circumstances. It’s an attitude that has served us and our clients well for over two decades and we see no reason to adopt a different one now.
NATIONAL RESOLUTION CENTRE
Itec’s National Resolution Centre (NRC) drives efficiencies for clients by centralising client interaction and streamlining support. Covering the full range of Itec solutions, the NRC provides a fully automated resolution process. Where required, service requests are escalated for personal intervention and resolution by an appropriately skilled technician.
Our 300 strong team of technicians are supported by world-class systems that enable remote monitoring and fault resolution. When necessary, technical personnel are deployed to resolve technical issues on-site. Our service response times are recorded in the Service Level Agreement.