Itec Group Launches National Resolution Centre
Itec Group has launched its national resolution centre in a further move to centralise client interaction and streamline support. The national resolution centre provides a fully automated resolution process for clients and is an industry first as it cuts across the full range of Itec solutions.
Itec Group launches Itec Shared Services
Itec has launched Itec Shared Services – an amalgamation of key service delivery divisions of Itec Holdings and Itec Connect offering office automation, software, PBX and telecommunications as one service.
Market Consolidation Set To Increase In The Channel
It is becoming increasingly difficult for smaller channel players to remain competitive. This is due to a number of different factors, including new technologies, an increase in competition, which in itself is putting pressure on margins, and a change in client needs. According to Ryan Miles, executive director of Itec Shared Services, this is going to lead to further market consolidation as smaller players struggle to compete with larger organisations.