- Optimised device uptime
- No user intervention required for toner or service orders
- Automated alert notifications, counter readings and billing info
- Proactive service – one visit to maintain multiple devices
- Easier fleet management and optimisation
Our proprietary Sentry solution dramatically reduces device downtime. Sentry automates the detection and reporting of many common service and maintenance issues which enables us to proactively manage your devices remotely 24/7.
Printer downtime is a massive headache in any office environment. A copier, printer multi-functional product (MFP) that unexpectedly experiences a fault or runs out of toner can cost hours of productivity and disrupt workflow for days in a busy office.
What’s more, out-of-order document output devices are a massive drain on the IT department’s time, accounting for an estimated 30%-40% of helpdesk calls in the average organisation. That is why companies need to put tools such as Itec Sentry in place to stay on top of service and maintenance issues in their document output infrastructure.
Introducing Itec Sentry
Sentry is a proprietary solution from Itec that automates the reporting of many common service and maintenance issues of document output devices (including printers, copiers, and MFPs) so that the company can manage these devices on your behalf in a more proactive manner. This powerful technology allows Itec to manage your infrastructure from a distance as effectively as it could if it had a technician on-site babysitting your devices 24 hours a day.
The solution alerts Itec as soon as an MFP experiences a fault so that it can dispatch a technician to sort out the problem – often before you even know about it. The end result is that you experience smoother workflow with less disruptive downtime. And it also makes manual meter readings and other admin distractions a thing of the past.
Maximising Performance With Remote Monitoring
Itec Sentry reduces the need for user intervention and boosts system uptime by automating a number of key processes and tasks:
Automated ordering of consumables: Sentry alerts the Itec service organisation directly when toner and other consumables are running low. That means a consumable delivery can be put into motion as soon as your consignment stock is approaching a predefined minimum.
Automated service notifications: When one of your devices in your organisation needs technical attention, it will automatically alert the Itec service organisation. Before a technician is dispatched, a remote analysis of the output device will inform Itec what onsite interventions are required.
Automated counter readings: Sentry makes your life simple with automated meter reading. The solution checks volumes at specified intervals and transmits the data to Itec for correct invoicing.
Thanks to Sentry, Itec knows nearly instantly when your print infrastructure needs intervention, without you needing to pick the phone up and order consumables or report a fault. And when the technician arrives at your premises to help you with a fault, he will already have the spares and information he needs to quickly resolve your problem.